Delivery & Returns
Provided the jewellery you would like is in stock we aim to dispatch within 3 to 4 working days, but more often than not we will post your item the day after you purchase from the website. If you need something delivered by a certain date please email us at firstname.lastname@example.org to check we can guarantee this before you buy. Items made to order may take up to 2 weeks.
We ship worldwide for £7!
We use 'Royal Mail International Signed For' for international orders and 'Royal Mail Special Delivery' for UK orders
London UK Customers:
We understand that sometimes you need something a little quicker. If this is the case please email us at info @phoebecoleman.com and we will do our best to bike your items to you on the same day for an additional charge.
We deliver internationally but we cannot accept any returns at this time. Please email email@example.com if you have any questions. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays. Any customs duties are the sole responsibility of the customer.
We hope that you are delighted with your order, but if for any reason you are not perfectly satisfied with your purchase we are happy to offer you a full refund or exchange providing the goods are sent back to us within 14 days of receipt. Please note all returned items should be sent back to us unworn and in their original packaging. We regret that due to hygiene reasons we do not except returns on earrings.
Arranging a return is easy. Email our customer care team at info @phoebecoleman.com quoting your name, address, order number and whether you require a refund or replacement. We will then contact you via email with how to proceed. When sending return items we recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection. Phoebe Coleman Jewellery cannot be held responsible for items lost in transit.
Please note that Phoebe Coleman Jewellery cannot refund original postage costs.
Our products are lovingly packed and checked before they are sent out, however if upon receipt you believe that an item is damaged or faulty, please let us know immediately by emailing our customer care team on firstname.lastname@example.org to arrange an exchange.